Who do I call if I need to provide insurance information for my claim or have billing related questions?

Our billing agency is Coronis Health and they can be reached via the information on your bill or at 401-572-3120,

I am a Subscription Member but still received a bill, why?

It is likely that we did not have your insurance information on file, please forward your insurance info to our billing company, Coronis Health, they can be reached via the information on your bill or at 401-572-3120.

Why was my insurance company billed if I am a Subscription Member?

Hope Valley Ambulance will bill your insurance company such as Medicare,Medicaid, or private insurance. Any balance remaining will be covered under your subscription membership, and you will not be responsible for the remainder. If you are not a subscription member, you will be responsible for the remainder of the bill.

Why did another ambulance service respond to my 9-1-1 emergency?

The Hope Valley Ambulance provides a team of paid staff members, volunteers, and ambulances to meet the community’s needs. If all available ambulances and personnel are responding to other emergencies or medical transportation requests, the closest available ambulance from a neighboring community will respond mutual aid.  The Squad currently offers reciprocity with some (but not all) of our neighboring services to ensure that you will not end up with a bill if you are a subscription member. You must call our office and let us know which ambulance service transported you to the hospital so we can ensure orderly processing of billing.

Why did I get a bill if I was not transported to the hospital?

If Hope Valley Ambulance provides you treatment and/or assessment, and you decide that you do not want to go to the hospital, we may still bill you for the expense of care and assessment provided.

I was transported by Hope Valley Ambulance. Why did I get a bill from another Ambulance service? (and vice versa)

There are multiple levels of care that ambulances provide based on staffing, BLS and ALS. BLS stands for basic life support (EMT's) and ALS stands for Advanced Life Support (AEMT-Cardiac's and Paramedics). ALS providers have more training and can provide more interventions. Based on your condition/medical emergency, these additional resources may be necessary to provide more invasive life saving measures, this is often accomplished via an "ALS intercept" with another ambulance service, meaning an additional ambulance staffed with a AEMT, AEMT-Cardiac, Or Paramedic meets the original ambulance on the scene or somewhere during transport. This will sometimes result in a bill from that other service.

Why was I transported to a hospital other than the hospital I requested?

Hope Valley Ambulance will always try to honor patient requests for a specific hospital however, there are certain medical conditions that require ambulance personnel to transport you to the closest, most appropriate facility that is able to treat your emergency.   These decisions are required by state EMS protocols and department of health regulations and sometimes by our medical control physicians. Our personnel have received extensive training in assessing illnesses and injuries that require transport to a specific facility. These facilities will provide the best care for you or your family member.  Although some of these hospitals may be farther away, they have the most qualified staff and equipment on hand to treat specific illnesses or injuries. Additionally, due to overcrowding, hospitals periodically will not take ambulance patients, turning them away in a practice called "diversion".

On a 9-1-1 call, what hospitals does Hope Valley Ambulance transport to?

Based on patient need and/or request Hope Valley Ambulance most commonly transports patients to South County Hospital, Westerly Hospital and Kent Hospital. Other Hospitals such as Rhode Island Hospital, Hasbro Children's Hospital, Lawrence + Memorial Hospital, Backus Hospital, Roger William's Medical Center, Fatima Hospital, VA Hospitals, and others, are also considered on a case-by-case basis based on patient condition, patient need, and crew availability.

I was transported to one hospital but now i need to be transferred to another. Will Hope Valley Ambulance transport me?

Yes! In most cases, Hope Valley Ambulance can transport you. Hope Valley Ambulance needs a completed and signed medical necessity form. If you need a psychiatric transfer to another facility, you need to be a certified psychiatric patient or have insurance pre-authorization for ambulance transport before transport for Hope Valley Ambulance to be able to transport you. For Hope Valley Ambulance to be able to take interfacility or scheduled medical transport, the transport MUST start or end in Rhode Island, and we must have an available crew and ambulance. To book a crew for a private/interfacility transport, visit our transport page for more info.